Shipping

Confirmation of Order

At E-riderhub, we offer complimentary shipping on all orders over $500 across the contiguous USA. Following your purchase on our website, you’ll promptly receive an automated confirmation email signifying the receipt of your order and the completion of your payment. Once we receive your order, we immediately engage our suppliers to confirm its availability for immediate shipment.

Should your item be on back-order or unavailable, we'll cancel the pre-authorization and contact you via email. Conversely, if your item(s) are ready for immediate shipment within 48 hours, we'll proceed with processing the charges and submitting the order for shipment. It's important to note that shipping times vary per brand. While certain items are custom-made upon order placement, necessitating a lead time of 10-14 days, many orders are dispatched earlier than anticipated.

Shipping Duration

Please allow 2-4 business days for order processing before your product is dispatched. Following dispatch, below are the expected delivery times for shipments to the Continental United States:

E-riderhub usually ships orders via UPS, FedEx, or freight carrier. Refer to the specific product you're purchasing for its shipping duration. Generally, Standard Shipping takes approximately 3-5 business days post-warehouse departure, contingent upon your location.

**For expedited delivery, kindly reach out to our customer service at sales@e-riderhub.com, and we'll strive to accommodate your request.

Within 24 hours of your order leaving the warehouse, we'll send tracking details to the email address or phone number you've provided during checkout. In case you don’t receive this information within six business days of your order, feel free to reach out to us at sales@e-riderhub.com.

Please note, due to increased volume, delivery times might exceed the usual duration. However, rest assured, we're diligently working to fulfill orders promptly and in sequence.

For any queries, our customer support team is available to assist. You can reach us via phone at 1 (862) 500-5130 (Monday - Friday, 9:00 am to 6:00 pm MST) or email us at sales@e-riderhub.com. Your patience is appreciated as we strive to ensure timely delivery for all orders.

Best regards, The e-riderhub family.

Delivery Coverage Area

Currently, e-riderhub exclusively ships within the Contiguous United States. Regrettably, we do not cater to P.O. boxes, APOs, or FPOs at this time.

Back Orders

At E-riderhub, we make every effort to maintain a ready-to-ship inventory. Occasionally, however, demand surpasses supply, resulting in back-ordered items. These items remain available for purchase online and will ship as soon as they're back in stock. Please note, the delivery dates for back-ordered items are tentative and subject to change. We'll keep you updated on the status of your back order throughout.

Order Processing and Shipment

In the event that your order is in stock (which is the case 99% of the time), and we process the charges to your credit card, it will ship within two to five business days from the date of your order. Tracking information will be sent within 2-7 business days after shipment to the email address provided during checkout. Should you not receive tracking information within 10 business days of your order, feel free to contact us at sales@e-riderhub.com.

Low Price Guarantee

Lowest Price Guarantee Images – Browse 3,335 Stock Photos, Vectors, and Video | Adobe Stock

We dedicate ourselves to ensuring competitive pricing across our range. Collaborating closely with our suppliers, we abide by the minimum advertised pricing standards, maintaining consistency with all competitors in our industry.

Per the minimum advertised price set by our manufacturers, all online retailers selling the same electric bike should offer it at an equal price point. Should you discover a lower price elsewhere within 30 days of your purchase, kindly notify us. We'll investigate and ensure adherence to the minimum advertised price policy. In the event of eligibility for a refund, the difference will be promptly credited back to your credit card.

To request a price match guarantee, please contact us before placing your order. For this guarantee to apply, email us the competitor's website link prior to your purchase.

If seeking a partial refund, email us the link to the product on our competitor's website within 30 days from your purchase date, and we'll facilitate the refund accordingly.

100% Price Guarantee Limitations:

- Excludes promotions like rebates and buy one, get one free offers.
- Not applicable if the item involves a volume discount, coupon, bundling, free gifts, or inventory liquidation.
- The item must be available and in stock on the competitor's website.
- Applies when the competitor doesn't adhere to the manufacturer's Minimum Advertised Price (MAP) policy.
- Limited to online stores; not valid for retail locations or discounter/auction websites like eBay, Walmart, Amazon, etc.
- The competitor must be an Authorized Retailer for the specific product.
- Covers the item price and shipping charges but excludes sales tax.
- Excludes the following brands from the Price Match Guarantee:

The following brands are excluded from the Price Match Guarantee:

Warranty

e-riderhub.com partners with the best E-Bike brands that come with comprehensive warranty plans to ensure our customers are covered.

Please find the links below to each brand’s warranty policy and read the manufacturer's warranty before purchasing an E-Bike.

Aostirmotor

Bakcou

Dirwin

Ecotric

Eunorau

Mukkpet

Nakto

Rattan

Velowave

Yamee

Cancellations & Refunds: At e-riderhub we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).

If you have questions, please send an email to sales@e-riderhub.com or call us at (862) 500-5130

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (862) 500-5130, the chat in the bottom right, or email sales@e-riderhub.com any time.

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order.

These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.

All sales are final for Custom made and Made-to-order products.

Refunds and Returns.

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.

Shipping Times

We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages. All orders are dispatched within 1-2 business days and delivered within 5-7 business days.

Order delays have proven to be unavoidable and outside of [your store name] control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Please Read the Following

When you are making a purchase from e-riderhub, you are acknowledging the following of the Exchange Agreement:

I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to e-riderhub within 24 hours of the product being delivered.
I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
I understand that if my order has left the warehouse, I am unable to receive a full refund.
I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to [email] and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.

Warranty

Warranties vary depending upon the manufacturer - see 'warranty' tab on products for information. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.

Returns

The e-riderhub default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page.

All of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end - please see individual product pages for details.

BOGO Promotions

In the event of a BOGO promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above.

Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact sales@e-riderhub.com

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!

Contact sales@e-riderhub.com for any questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Shipping

Low Price Guarantee

Warranty

e-riderhub.com partners with the best E-Bike brands that come with comprehensive warranty plans to ensure our customers are covered.

Please find the links below to each brand’s warranty policy and read the manufacturer's warranty before purchasing an E-Bike. AostirmotorBakcouDirwinEcotricEunorauMukkpetNaktoRattanVelowaveYamee

Please find the links below to each brand’s warranty policy and read the manufacturer's warranty before purchasing an E-Bike.

Aostirmotor

Bakcou

Dirwin

Ecotric

Eunorau

Mukkpet

Nakto

Rattan

Velowave

Yamee

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