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Nakto Warranty

Please contact e-riderhub at sales@e-riderhub.com if you have any issues with your product and we will assist you in filing a warranty claim with the manufacturer.

 

e-riderhub honors the full manufacturer warranty provided by Nakto below. Please see the information below for Nakto specific warranty policy for your item.

NAKTO WARRANTY

At NAKTO Electric Bike Store quality means everything. That’s why we stand behind all our products with Nation Wide Limited Warranty.

  • For all warranty claims please contact support@nakto.com
  • Warranty only applies to the original owner (non-transferable).
  • Original NAKTO parts and components covered by warranty can get one free replacement within 1-year limited warranty period and don’t need shipping cost, but components that are not covered by warranty will require shipping costs and fees for themselves.

Warranty Period

The warranty is registered automatically when the initial purchaser orders and then receive the product from our online shop and applies to the initial purchaser only. The NationWide Limited Warranty applies for a period of ONE YEAR upon the original date of purchase. Proof of your purchase date (e.g. order confirmation) is required for valid warranty coverage.

Original NAKTO parts and components are covered by a 1-year limited warranty. Warranty can be used for an exchange of a component only once within the warranty period and with no shipping costs. If the components get the SECOND replacement, you need to pay for the shipping cost and the components themselves.

Limited Warranty Covers

Subjected to the terms, conditions, and limitations herein, NAKTO electric bikes warrant to the original retail purchaser of the bike that the motorbatterycontrollerthrottlebrake, and PAS system of the bike will be free from detection in material and workmanship under normal use and service for one year from the date of delivery. The Limited Warranty exists for the above-mentioned defects that were already present at the time of delivery of the bike and cover the motor, battery, and controller. A rechargeable battery will experience a decrease in capacity over time as it is charged and discharged. NAKTO warranties that your battery pack will achieve at least 1000 charge cycles expectancy. The battery warranty does include damage from power surges, use of an improper charger, improper maintenance, or such other misuse or normal wear.

Please kindly noted that NAKTO E-bikes are not designed for extreme use including contest and water wading. 

Limited Warranty Does Not Cover

Minor imperfections and/or deviations from design specifications that do not materially alter the functionality of the Product;

Cosmetic damage to the outer surface/finishing and external parts of the Product, including without limitation cracks, dents, or scratches on the Product’s exterior;

Deterioration of the Product due to normal wear and tear;

Any parts that naturally and are expected to suffer wear and tear, including without limitation, tires, brake pads, calipers, handlebar grips, crankset, chain, saddles, pedals, dropouts, and bearings;

Water damage and batteries that have been left to self-discharge for an extended period of time are not covered by the terms of the warranty.

Defect or damage arising from any of the following:

  • a) Improper assembly;
  • b) Improper follow-up maintenance;
  • c) Installation of components, parts, or accessories not originally intended for or compatible with the product as sold;
  • d) Damage or failure due to accident, falls, misuse, abuse, or neglect;
  • e) Alterations of the product or the specifications (e.g. paintwork, changes of the geometry/proportions, inadmissible add-on parts etc.); or
  • f) Repair or maintenance by unauthorized dealer or workshop
  • g) Exceeding the weight limits or speed limits
  • h) Attempting to alter the programming of the electrical system, including, but not limited to increasing the speed limiter beyond 32km/hr. 
  • i) Labor to repair or replace the covered component(s) unless otherwise specified in the warranty terms chart. This warranty is limited to parts replacement only.

Warranty Claim

If you have a warranty problem, please contact us at support@nakto.com with the following:

  • Proof of Order Confirmation with purchase date and order number;
  • Email address and shipping information used in the placement of the order.

Return Policy

  • Return due to quality issues:
Within 14 days: NAKTO will pay the shipping cost of the return. Customer do not need pay any restock fee.

 

More than 14 days :
14days ~ 2 months  customer will get 70 % refund
3 ~ 4 months  customer will get 60 % refund
5 ~ 6 months  customer will get 50 % refund
Over 6 months No return
    • Returns due to non-quality issues with 14 days:
    1. Customer contacts the express company to return. We wouldn't make any return label.
    2. Customer brings the bike to our warehouse.(We suggest you are in CA).
    3. We make the return label. Customer needs bear the re-stock fee(100USD-300USD
    • Warranty range

                  1. Quality issues. Send you the free replacements with 1 year or bear                your repair cost directly to your original account only once.
                  2. Artificial damage will not be covered by 1 year warranty.

    • Return contact Email: naktousa@gmail.com
    • Contact number: (714)603-7182
    • Return address:1683 Sierra Madre Circle,Placentia,CA,92870, USA
    • No returns after 14 days of receiving with non-quality issues.
    • All return must contact the original seller. If you bought from one of our online dealers, Ebay, Amazon, Walmart store, please contact the store seller. 
    • Return steps:1. Take a photo or video to show the bike quality problem. 2.Send those evidence to NAKTO service email: naktousa@gmail.com.3.They will provide you a return label for free.
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